Vacating a Property

Notice in Writing

When you intend to vacate the property, in all instances we require your notice in writing.

Getting Your Bond Back Quickly – Criteria

At the end of your tenancy you will no doubt want your bond refunded quickly after you vacate. For your bond to be processed without unnecessary delays, you will need to ensure the following:

    • Rent – any outstanding rent is paid promptly.
    • Property Ready – the property is cleaned, carpets professionally cleaned and grounds returned to their

ingoing condition. The property must also pass the final inspection conducted by our Managing Agent.

  • Outstanding Accounts – please ensure that any monies outstanding like water, any damages, compensation amounts and break lease fees are paid.
  • Keys – ensure that all keys, remote controls, FOBs etc have been returned.

Once these criteria have been met we can then refund your bond. Delays to this in all cases relates to one or more of these criteria not being met.

Outstanding Rent

Please note that it is against the tenancy legislation to withhold rent at the end of your tenancy with the intention for this to be deducted from the bond. Your rent must be paid in full, leaving your bond intact.

Cleaning

We encourage you to employ a cleaner so this process is not compromised. Should the cleaning process not be completed thoroughly, this can result in extra costs associated in rectify any cleaning issues and will also delay the return of the bond.

Please ensure the carpets are professionally steam cleaned. Be aware that using cheap ‘do it yourself’ carpet cleaning hire machines may initially save on cost, but in the long run may cost you a lot more, as they generally do not have the power to get carpets properly cleaned. This can result in professional carpet cleaning still required after you have paid to hire a machine.

New Astra Cleaning Services: 0408 255 756

Final Inspection

Once the property has been fully vacated, cleaned and grounds made ready with keys returned to our office we can complete our final inspection. Tenants are invited to attend the final inspection with their Luxcon representative however if this is not possible your representative will complete the final inspection and then get in touch with you to discuss any issues and to organise the return of your bond.

Outstanding Monies/Damages

It is important to note that if you vacate with outstanding monies and damages, your details will be lodged on a National Internet Tenancy Database. Even if your monies are eventually paid, this doesn’t mean your details will be withdrawn from the database. It is important to know your details may still be lodged for 5 years after your debt has been cleared, indicating there was originally a problem.
Therefore due to the serious nature of these databases and how they can affect your future renting prospects, it is best that all monies owed be paid as soon as possible so no monies are owing.

Eviction

Should an eviction occur, your details will be lodged on the national internet tenancy database.

National Internet Tenancy Database

The National Internet Tenancy Database is a collection of tenancy information on an internet website lodged by real estate agents, mostly regarding tenant default action like property damage, outstanding monies and eviction. All agents use this database to lodge tenant details.
However, when agents are processing application forms, this database is also cross-checked. We are confident that should an agent checking an application find tenant default details lodged; the application will be promptly declined.
So we urge all of our tenants to ensure they pay their rent on time, keep the property clean, maintain the grounds and ensure the tenancy is finalised satisfactorily with no monies left owing, to avoid an unfortunate lodgement of their details.
For specific details regarding the database we use, see www.tica.com.au & www.ntd.com.au.

Getting the Property Ready for Vacating

  • Utilities – electricity, gas, phone, etc. Please ensure all accounts are advised and cancelled accordingly.
  • Appliance Manuals – please leave them on the kitchen counter.
  • Keys – please ensure you have all keys as handed to you at the start of tenancy. Also hand over any extra keys you have arranged to have cut.

Inside the property:

  • Walls – please clean off any dirty marks, removable scuff marks, finger or food marks etc.
  • Ceilings – please remove any cobwebs.
  • Ceiling Mould – please clean off (particularly in wet areas and sometimes in bedrooms).
  • Light Fittings – clean off dust and remove any dead insects inside.
  • Ceiling Fans – wipe fan blades and tops of fittings to remove dust build up.
  • Skirting Boards – wipe down with a damp cloth.
  • Doorways, Doors – wipe off finger marks and any other removable marks.
  • Windows – clean inside and out. Please note – nearly all modern sliding aluminium windows can be lifted and pulled out for easy cleaning. Also sills and runners (wipe out dust build up and any dead insects. A vacuum cleaner and paint brush can really help here).
  • Flyscreens – brushed and dusted down. Please be aware, most modern sliding aluminium windows allow for the flyscreens to be taken off from the inside only, once the sliding part of the window has been moved first. Attempting to take them off from the outside may result in damaging them.
  • Screen Doors – front and back including frames – wiped clean and screen wire brushed.
  • Stoves – clean stove top, control display, knobs, panels around knobs, any pull out or in-built drip trays, griller racks, trays and any inserts, oven racks, trays and oven bottom, walls and oven roof. A good oven cleaner will clean most ovens – however it is of importance that you read carefully the instructions on the product. Some cleaners can actually hinder oven surfaces (like stainless steel), and also some products have dangerous caustic fumes. Therefore use with extreme caution!
  • Kitchen Range Hood – clean pull out filters and framework.
  • Bathroom – clean sink, mirror, cabinet, vanity unit and drawers, shower recess, glass screen and screen doors, bath and wall tiles. Please ensure both the sink and bath has a plug available.
  • Toilet – clean cistern, seat, bowl inside and also outside around the base. Don’t forget the skirting tiles around the toilet.
  • Laundry – clean both the inside and outside of the trough, and underneath. Please ensure a plug is present.
  • Tiling – make sure all tiling and grouting to the kitchen, toilet, bathroom and laundry areas are clean.
  • Exhaust – vents and Fan Covers are to be clean of any dust and dirt.
  • Air-conditioners – front vents and filters cleaned of built up dirt. Modern systems (Wall Type) – filters easily pull out and can be brushed down with a hand brush. If there is a ducted reverse cycle air-conditioner unit, the air intake filter should be cleaned. This is usually on the ceiling in the passage area.
  • Air-conditioning Ceiling Duct Vents – please clean down if dusty or dirty.
  • Cupboards/drawers – please clean/wash inside and out. Also doors and door frames, front and back of doors need to be cleaned.
  • Curtains – wash any washable curtains and netting. If other curtains are visibly dusty or dirty, consider dry cleaning.
  • Blinds – if you have venetian blinds, clean off the blind slats. Any other type of blinds should be able to be wiped down.
  • Floors – floors to be mopped/washed if needed – please ensure corners and hard to get areas are also cleaned.
  • Carpets – please ensure the carpets are professionally cleaned. Be aware that using cheap ‘do it yourself’ carpet cleaning hire machines may initially save on cost, but in the long run may cost you a lot more as they generally do not have the power to get carpets properly clean. This can result in professional carpet cleaning still required after you have paid to hire a machine as well! Phone us for details of who we recommend and use for professional carpet cleaning.

Outside the property:

  • Lawns – freshly mowed and edged (best done a couple of days before the tenant takes possession).
  • Gardens – remove any weeds, any rubbish and built up leaves etc.
  • Guttering – please ensure that the gutters are freshly cleaned of any dirt/silt and leaves/twigs.
  • Rubbish – remove any rubbish that you have placed at the property. Be sure to check behind sheds, under shrubs and trees. This includes lawn clippings piled and compost left.
  • Sweep paths and paving areas.
  • Oil Spillage Removal – check and clean carport and garage floors, paths and driveway. If you have used a barbeque, check for any grease spots and spillages etc.
  • Cigarette Butts – if there are cigarette butts lying around – please pick up and remove.
  • Garages and Tool Sheds – please remove any items from inside and behind garages and tool sheds that belong to you, including rubbish.

If you have a pet:

  • Pet Droppings – please remove from gardens, lawns and any out of the way areas. Please dispose of in the bin – please do not bury them.
  • Dog Urine – remove/clean where your pet may habitually urinate (Base of walls, verandah posts etc.)
  • Dog Stains – to outside walls. Check where your dog regularly lies down, there might be ‘tell tale signs’ on walls etc.
  • Dog/Cat Claw Damage – check screen doors, flyscreens and curtains. Please replace the screen wire if required.
  • Dog Chew Damage – please ensure watering systems are free of dog chew damage and are repaired accordingly.
  • Pet Hair – please ensure any visible pet hair inside is removed.
  • Fumigation – if your lease stipulates fumigation, please ensure this is arranged.

Trades Guide – GET SOME HELP TO GET THE PROPERTY READY

Getting the property ready on time for inspection can be exhausting and sometimes employing some extra help is a smarter and better way to go.

Who we use and Recommend

Window Cleaning – New Astra Cleaning Services Ph: 0408 255 756
Carpet Cleaner – Peters Carpet Cleaning Ph: 0424 558 455
Lawn Mowing/Gardening – Simpo Ph: 9567-1929
Handyman – Hire A Hubby Ph: 0423-563-626
Pest Controller/Fumigator – Richard Davies Pest Control Ph: 9388-3440